Customer Care

 

Please use the size chart with individual garment measurements for your order.

If you ordered the incorrect size, we will gladly exchange for the correct size, but the customer will be liable for the courier costs involved.

We will gladly exchange your garment for another size,

but unfortunately we don't do refunds.

WE CANNOT REFUND COURIER COSTS INVOLVED WITH RETURNS/EXCHANGES.

We can only do returns/exchanges within 7 days of the shipment of your order.

Hadassa Clothing cannot accept responsibility for incorrect measurements given.

All items in stock are made on average sizes and it is the client's responsibility to provide accurate measurements/sizes for custom made items.

  • For orders through online store:

Payment via EFT is done in full to confirm order.

Stock will go to courier within 24 hours after proof of payment was received. 

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

082 500 2338

or send us an email to:

info@hadassaclothing.co.za

FAQ

Do you provide International delivery?

 

At the moment we only courier in and around South Africa.

 

How do I exchange an item?

Please send an email to info@hadassaclothing.co.za with your request.

 

What is your exchange policy?

 

Please inform us within 7 days of your exchange request and we will gladly organize it for you.

How do I track my order?

We will send you the tracking number of your order the moment it is delivered at the courier and you can trace it on their website.

How can I contact your couriers?

 

We make use of The Courier Guy couriers for national deliveries. 

What are your delivery options?

 

1. The  Courier Guy couriers deliver to your door, within 24-48 hours of pick-up, for only R75 per parcel.

2. If you live close to Mossel Bay, you are welcome to request store pick up.

3. If you need your order within 24 hours, we will make use of Aramex overnight service at R99 per parcel.

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© 2016 by HADASSA Clothing. 

Call: 082 500 2338